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How can we help? Still need help? Or Contact Us:. Please sign in with your Quicken ID. We'll find your account and get you to the right team. Your rights under this Agreement may be terminated by Intuit immediately and without notice if you fail to comply with any term or condition of this Agreement or no longer consent to receipt of electronic Communications.
Upon such termination, you must immediately cease using the Software and any service, and delete or destroy all complete and partial copies of the Software, including all backup copies. Any termination of this Agreement shall not affect Intuit's rights hereunder. Intuit shall have the right to change or add to the terms of its Agreement at any time provided that it is not Intuit's intent that such change substantially affect the license rights granted to you in Section 1 and for which consideration was paid by you , and to change, delete, discontinue, or impose conditions on any feature or aspect of the Software or services including internet based services, pricing, technical support options, and other product-related policies upon notice by any means Intuit determines in its discretion to be reasonable, including sending you an email notification or posting information concerning any such change, addition, deletion, discontinuance or conditions in the Software or on any Intuit sponsored web site, including www.
It is not the late date or grace period date. The Processing Period will be a period from two 2 to four 4 business days, from the scheduled payment date. Scheduling Payments. You must select the Scheduled Payment Date for any payment, or specify a payment rule in the system that automatically selects this date for you. The system will inform you of the Processing Period required for the payment and will prevent you from selecting a Scheduled Payment Date if we will not have enough time to complete the Processing Period for that payment prior to that Scheduled Payment Date.
To avoid additional interest and charges, you must select a Scheduled Payment Date that is no later than the actual Due Date reflected on your Payee statement unless the Due Date falls on a non-Business Day.
If you select a Scheduled Payment Date that occurs after the Due Date, we are not responsible for any late charges that you may be charged by the Payee. We will make payments for you either electronically, or using a Direct Check drawn on your account. Bill Pay Guarantee. Due to circumstances beyond the control of Bill Pay, particularly delays in handling and posting payments by Payees or financial institutions, some transactions may take longer to be credited to your account.
We may require that you provide us with satisfactory written documentation of any late fees before making reimbursement to you. We may set an expiration date for any payment check we issue from our own account. If we do this, we may stop payment of the check if the payee does not cash the check on or before the expiration date. We will then notify you and issue a credit to your Payment Account for the amount of the check. We are not responsible for any failure to complete or delay in completing any payment due to any of the following: i Your Payment Account does not contain sufficient funds to complete the payment or the charge is rejected or returned by your bank or financial institution; ii Your Payment Account is closed; iii The payee rejects or returns the payment for any reason; iv Your equipment, software or any communications link is not working properly; v Bill Pay is down and you know or we have told you about the problem before you send the payment; vi You have provided us with incorrect information about the payee you wish to pay; vii The payee mishandles or delays handling or posting any payment we send; and viii Circumstances beyond our control for example, fire, flood, interference from an outside source, postal delays prevent or delay the transfer or payment from being completed.
Provided none of the foregoing exceptions are applicable, if we cause an incorrect amount of funds to be removed from your Payment Account, or if we cause funds from your Payment Account to be directed to a Payee which does not comply with your Payment Instructions, we shall be responsible for returning the improperly transferred funds to your Payment Account, and for directing to the proper Payee any previously misdirected transactions, and, if applicable, for late payment related charges to the extent described above.
If we duplicate a payment or process a payment for an amount higher than you requested, we will use our reasonable best efforts to recover the overpayment from the Payee. If we can recover an overpayment that was charged to your Payment Account, we will return the amount of the overpayment to you. However, in certain situations, we may have funded the overpayment from our own account. In that case, if the overpayment caused a credit to your account with the Payee and we are unable to recover the overpayment from the Payee, we will notify you of that fact and you will be responsible to make appropriate arrangements with the Payee to receive a refund of the credit or have it applied against future balances.
You are responsible to reimburse us for any funds we have paid to a Payee on your behalf. Restricted Payments. Tax payments and court ordered payments may be scheduled through Bill Pay, however such payments are discouraged and must be scheduled at your own risk. In no event shall Bill Pay be liable for any claims or damages resulting from your scheduling of these types of payments. The Service has no obligation to research or resolve any claim resulting from an exception payment.
All research and resolution for any misapplied, mis-posted or misdirected payments will be the sole responsibility of you and not of Bill Pay.
Disclosure of Information to Third Parties. Authority to Charge Your Account. You authorize us to charge any of your deposit accounts in order to fund payments that you initiate using Bill Pay. Such charge may take the form of a Direct Check, an ACH Debit, or other form of electronic transfer, in our sole discretion.
You will designate a Payment Account and you agree to maintain a balance in that account that is sufficient to fund all payments you initiate. You represent and warrant that you have the right to authorize us to charge the Payment Account for payments you initiate using the Service and you will indemnify and hold us harmless from any claims by any other owner of the account.
You also agree that we are not responsible for any overdraft or insufficient fund situation or charge including, but not limited to, finance charges, late fees or similar charges caused by your failure to maintain a balance in the Payment Account that is sufficient to fund all payments you initiate. You further agree that we may charge a service fee for any returned payment, including, but not limited to, returns resulting from insufficient funds in your account, the fact that your account is closed, or because you provided incorrect account or routing information to us.
You agree that if there are insufficient funds in your account, we may but we are not obligated to advance the funds to make payment to the Payee. You agree to pay us promptly on our request for any amounts that we have provided to fund any payment we make on your behalf.
You agree to promptly notify us in writing of any changes to your Payment Account information and authorize us to debit such account. Payment Cancellation Requests. You may cancel or edit any Scheduled Payment including recurring payments by following the directions within the Service. There is no charge for canceling or editing a Scheduled Payment.
Once Bill Pay has begun processing a payment it cannot be cancelled or edited. Stop Payments. You may be able to stop payment of any scheduled recurring payment by notifying the bank or other financial institution where your Payment Account is located orally or in writing at least three business days before the Scheduled Payment Date. However, we will continue to charge your Payment Account for that payment and for other recurring payments until the expiration date you set for the payments or the date you cancel the recurring payments through Bill Pay, whichever occurs sooner.
If our ACH charge to your Payment Account is rejected or returned to us because you have instructed your bank or financial institution to stop the recurring payment, we will charge you the NSF Fee.
Your bank or financial institution may require you to give written confirmation of the stop payment within 14 days of an oral notice. An oral notice may cease to be effective after 14 days. Prohibited Payments. Payments to Payees outside of the United States or its territories are prohibited through the Service. Bill Presentment. This feature is for the presentment of electronic bills only and it is your sole responsibility to contact your Billers directly if you do not receive your statements.
If you elect to activate one of Bill Pay's electronic bill options, you also agree to the following: You authorize us to contact Billers on your behalf and to receive your billing statements and billing data, including the right to periodically access third party biller Web sites designated by you "Biller Sites" , on your behalf, to retrieve your electronic billing data "eBill". You agree that we are your agent for these limited purposes. You represent and warrant to us that you have the authority to appoint us as your agent to receive your billing statements, to view and download your eBills, and to use your name, passwords, usernames and any other information you provide to us for purposes of providing Bill Pay for you.
You agree that we may use and store this information on our servers. You are responsible for all charges associated with our use of any Biller Site on your behalf and you agree to comply with the terms of use for the Biller Site. The presentment of your first electronic bill may vary from Biller to Biller and may take up to sixty 60 days, depending on the billing cycle of the Biller. Additionally, the ability to receive a paper copy of your statement s is at the sole discretion of the Biller.
The electronic Biller has the right to cancel the presentment of its electronic bills at any time.
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